Liverpool Housing Trust (LHT) has been praised for their new innovative customer response package at the North West Regional Construction awards last week.
The social landlord scooped a ‘Business Innovation’ award in recognition of their huge efforts in re-engineering their approach to dampness which is now influencing the construction industry nationally.
LHT has transformed their approach in detecting dampness delivering huge savings to LHT while reducing customer inconvenience.
The award was presented to LHT at a ceremony at the Palace Hotel, Manchester – where peers from the North West construction industry celebrated the achievements of the region’s best and most innovative construction projects.
LHT were commended for their in-house response package to help effectively deal with damp related enquiries and will now attend the national final in November
Les Greene, Response Repairs Team Leader at LHT, said “The work we’ve done reflects LHT’s commitment to our tenants and we are delighted to have been recognised in this way. The new damp response package has resulted in significantly reducing the number of customer calls coming through from 333 to just 32.”
The awards, organised by North West hub for Constructing Excellence, the Centre for Construction Innovation and the School of the Built Environment at the University of Salford, are currently in their eighth year.
Simon Brown, director of asset management at LHT, said, “We are thrilled that our work has been recognised by the construction industry. Building Surveying is a science and this project demonstrates what can be achieved by thinking differently and embracing new ways of working. We are now reducing disruption with year on year savings. This approach will ensure we provide the best possible service to our customers.”
To develop the response package, LHT worked with a leading expert and used progressive techniques focusing on diagnostics deploying new methods of surveying and equipment to assess problems.
They worked alongside Cornerstone, who were involved in skilling up staff teams on how to use and interpret the data retrieved form the new scientific equipment.
David Bly Operations Director from Cornerstone added, “This award is a significant springboard for both LHT and Cornerstone. It demonstrates the commitment to empowering the workforce with the necessary skills and tools to make a concerted difference in the analysis of tenanted properties and occupational activities.”
LHT will now be put forward to the Constructing Excellence National Final, which will take place later in the year.