Flood & Water Damage Restoration – UK Specialists
Water and Flood Damage Restoration Experts
Our multi-disciplined approach enables us to perform the duties of a professional service supplier providing standard and emergency flood restoration solutions for an array of industry sectors – from Insurance Companies, Loss Adjusters, Brokers and Surveyors to Building Companies, Housing Associations and Local Authorities.
We fully understand how traumatic flooding events can be and the destruction it causes and is why we strive to be transparent in our decision making. This trait ensures all involved in the incident process can understand how Cornerstone will respond to the incident in the most cost-effective and timely manner.
Our decisions are based upon an array of established objectives and include any continued occupancy, business continuity, etc.
Flood & Water Damage Remediation Services
In the event of flood and water damage, our 24-hour emergency claim management process incorporates immediate customer or policyholder communication to confirm the damage, determine any consequential health & safety issues and arrange the assignment of a dedicated Cornerstone contact for the duration of the claim.
Throughout the flood cleanup period, our office based team will undertake pre-agreed communication channels with the client or property owner ensuring they are kept fully informed of progress.
Flood Restoration Specialists
Unlike a call-centre approach, a dedicated Claim Manager is appointed for every assignment ensuring our seamless process incorporates front-end client or policyholder interaction to confirm loss identification and any consequential health & safety issues. And, during the flood damage restoration period, the office-based team will undertake pre-agreed channels of communication to ensure the client or policyholder are kept fully informed and that expectations are met.
Our unique surveyor–led system guarantees a uniform approach to affected materials and processes in accordance with Cornerstone Method Statements, reducing restoration timescales and returning quantifiable cost savings for both our clients and customers.
This process is demonstrated via clear and concise reporting standards that convey an overriding understanding of the property, its everyday use, how it has been affected and ultimately the most appropriate restoration methodology.
Different types of water damage classifications:
Clean Water
Water damage from clean water is typically caused by burst or leaking pipework or if a tap has been left on inside the house, causing flooding.
Grey Water
This classification can be caused by malfunctioning appliances such as washing machines or dishwashers. In some cases it can be caused by fish tanks. Grey water will have either micro-organisms, contaminants or detergents.
Black Water
Can pose a serious health threat and will have severe levels of contaminant that are often found in sewage water and river water.
Water Damage Claims
The amount of time water has resided in a property can also affect the classification of the resultant water.
Armed with this information our team will define applicable health & safety requirements with the property occupants. Each water source requires a methodical and expedient approach to minimise the damage extent and reduce the potential for secondary damage including mould.
Our flood restoration specialists have access to a significant range of drying equipment such that each loss venue is individually assessed for the most appropriate requirement to dry the affected structure to a ‘pre-loss’ condition. Each deployment decision will include the materials affected, the living conditions of the insured and business continuity of the commercial outlet. Electrical power will also be considered with remote operations being utilised where required.
All water damage claims that have undergone a drying regime will result in a formal Drying Report being issued that will detail the readings taken to confirm the pre-incident level of dryness has been achieved.
Flood & Water Damage FAQs
What should I do immediately after flood or water damage occurs?
First, ensure everyone’s safety and turn off electrical supplies if there is a risk. Identify and stop the source of water if possible (e.g. a burst pipe or leak). Photograph the damage for insurance. Then contact a professional restoration service as soon as possible.
The quicker the response, the lower the risk of secondary damage like mould. Cornerstone offers 24‑hour emergency claim management to begin this process immediately.
How is the severity of water damage classified & why does that matter?
Water damage is typically categorised into three classes:
- Clean water, such as burst pipes or rainwater.
- Grey water, from appliances with some contamination.
- Black water, which is heavily contaminated water, such as sewage or flood water.
The classification impacts the safety protocols, type of restoration and cleaning required, and the health risks involved.
How long does the drying and restoration process normally take?
It varies depending on the extent of damage, water source, affected materials, and whether secondary damage has occurred. After an initial assessment, Cornerstone provides accurate timescales.
Drying involves using specialist equipment and is followed by restoration of the structure and contents. Formal Drying Reports are issued once readings confirm the affected areas are restored to pre‑loss moisture levels.
Will my water-damaged possessions be saved or restored?
Wherever possible, yes. Cornerstone evaluates items like upholstery, artwork, documents and more, removing and cleaning or storing unaffected parts off‑site until the structure is safe again.
Some items may not be salvageable depending on exposure to water, contamination level, and material type. The goal is always to minimise loss while ensuring safety.
What safety measures are taken during the water damage restoration process?
Safety comes first. Key steps include assessing whether electrics are affected, possibly installing temporary electrical supply boards, determining any contaminations, especially for grey or black water, and ensuring proper health and safety compliance for occupants.
In many cases, damaged areas will be isolated, decontaminated, and only re‑entered when safe.
Do you have a question about our flood & water damage restoration services?
Speak to a member of our team today!
Flood & Water Damage UK Specialists
Flood & Water Damage UK Specialists
Head Office
Cornerstone Management Services Ltd
24 Picton House, Hussar Court
Westside View
Waterlooville
Hants
PO7 7SQ
Midlands Office
Call Us
02392 009 270Email Us
enquiries@cornerstone-ltd.co.uk
£37,000 Cost Saving for Insurance Company
Scenario: Decorations and furnishings were reported water damaged as a result of ‘secondary flooding’ from the recent flooding. Neighbours advised that water damage to the property was a result of floodwater ingress during the event, even though the property did not sugar any specific ingress. Moisture damage was evident on the ground and first floors.
Multi-Disciplined Approach to Damp Problem
Scenario: A 1970’s detached property has suffered from a damp problem to a localised area of the structure over a number of years. Prior to the appointment of Cornerstone, extensive investigations and been undertaken by a variety of professionals without resolution. Reason for contact: To identify the source of the moisture affecting the structure.
Some Of Our Clients.
We work across a range of industries from Insurance Companies to Housing Associations, and Private Landlords to Local Councils.
