
Accidental Property Damage Restoration
Professional Accidental Damage Repair Company
If you’re a loss adjuster dealing with an accidental damage claim against an insurance policy, homeowner or tenant looking for an effective restorative solution for spills, drills or something else accidental, our accidental damage restoration experts can help repair and remediate affected items. Not all home insurance policies cover accidental property damage, so it’s important you understand whether you have it or not before proceeding.
Accidents are a reality, be it within the comfort of your home or on your business premises! From wine spills and carpet burns, to sink or bath overflows, not to mention scratches and watermarks on your wooden furniture – opting for restoration typically comes at a fraction of the cost compared to full replacements. Working with insurance companies and loss adjusters up and down the country, our insured perils team are on hand.

Why Choose Cornerstone?
Speed & Urgency
Our aim is to get your items in a pre-accident condition as soon as possible. We give our customers accurate timescales on how long the restoration process will take.
Health & Safety
Making sure that the property occupants are safe from bacteria and other harmful particles is of paramount importance to us. We will make assessments on the condition of your property and will carry out appropriate actions.
Communication
Keeping open lines of communication is key to our accidental damage restoration process. We have dedicated claims managers that will update our customers at every step of the restoration process. From initial assessments to completion, you will always be in the loop.
Specialist Equipment
We utilise specialist equipment and other state-of-the-art restoration processes so that your claim is fully restored.
Accidental Property Damage Services
There’s no size fits all approach when it comes to the restoration of accidental damage claims, as each scenario and damage can be different in each property depending on the severity. If the restoration of insured perils such as wine spills, carpet stains and ripped leather is not approached correctly, it can cause further expenses longer-term.
As well as being an eye-sore, smells and odours from stains can linger as well as the potential for mould growth and bacterial infestation if not restored effectively.
Bringing Cornerstone on board to undertake accidental property damage rest0ration solutions, will result in a detailed technical report on the problem itself including a thorough and detailed remediation solution. Utilising over 30 years of experience alongside specialist equipment and techniques, Cornerstone are the go-to accidental damage service in the UK.

Our Accidental Damage Restoration Services
Cornerstone are enhancing change within the property damage management industry by developing restorative know-how and a Best Practice consistent approach to accidental damage restoration.
Adopting a myriad of advanced equipment and technical know-how to achieve a credible way to get rid of stains and scratches our multi-disciplined approach enables us to perform the duties of a professional service supplier providing competent solutions for an array of industry sectors from: Insurance Companies, Loss Adjusters, Private Landlords, Homeowners, Warranty Providers and Surveyors to Housing Associations and Local Authorities.
- Comprehensive accidental damage restoration package
- Carpet and upholstery cleaning
- Emergency response team
- Spot stain removal on soft-furnishings
- Wooden floor sanding and polishing
- Specialist knowledge and equipment

Trusted Property Damage Service
Using SMART knowledge, industry-leading experts and state-of-the-art technology, we can help with the restoration of your property relating back to accidental damage. Whether you work in public sectors such as insurance, or are a private landlord, Cornerstone can help restore accidental damaged items within properties up and down the UK.

Did You Know?
Accidental damage cover isn’t normally included as standard in home insurance policies, however you might get it with buildings insurance, contents insurance, or you may have it with a combined policy.
Accidental Damage Cover FAQs
Accidental damage cover within insurance policies can be quite complex, so it’s best to do your research first. The following FAQs are just the tip of the iceberg when it comes to understanding accidental in properties, however it will give you a basic outline on how to approach things such as carpet stains, burst pipes and other insured perils.
What counts as “accidental damage” under this service?
Accidental damage refers to unexpected and non‑intentional harm to your property or its contents. Examples include spills, such as wine and chemicals, carpet burns, scratches to wood or leather, water overflow from sinks or baths, drilling into pipes, or marks from moving furniture.
What does accidental damage insurance typically cover?
Accidental damage insurance typically covers unforeseen and sudden harm to your insured property or belongings caused by accidental external forces. Some common scenarios and items that may be covered include:
- Accidental spills that cause damage to carpets, furniture, electronics, or other items
- Accidentally broken items such as glass, mirrors, or fragile objects
- Unintentional damage to appliances, such as a dropped washing machine or damaged kitchen equipment
- Accidentally drilling through a pipe or other plumbing mishaps
- Damage to fixtures, fittings, and built-in features in your property due to accidents.
It’s important to carefully review your specific insurance policy to understand the exact coverage limits, exclusions, and terms related to accidental damage. Different insurance policies may have variations in coverage, so it’s essential to know what is and isn’t included in your particular plan.
How does the restoration process work once I have accidental damage?
After you contact us, we perform a technical assessment to identify the damage and underlying issues. Then we prepare a restoration plan, using specialist tools and techniques to clean, repair or replace affected materials.
We provide timelines, keep you informed through a claims manager, and aim to restore items to pre‑damage condition whenever possible.
What items can be restored rather than replaced?
Many soft furnishings, like carpets and upholster, wooden items, such as floors and furniture, leather, fixtures and fittings can often be restored. It depends on the severity of damage, material type, whether staining or structural damage has occurred, and whether it’s safer or more cost‑effective to repair rather than replace.
How long will accidental damage restoration take?
The timescale depends on the extent and nature of the damage. After the assessment, we will provide an estimated timescale. Regarding health & safety, we assess risks, including bacterial growth, mould, and odours, use appropriate protective and cleaning equipment, and ensure work is done safely for both occupants and workers.
Do you have a question about our accidental property damage services?
Speak to a member of our team today!
Contact Our Accidental Damage Specialists
If you need further information on accidental damage restoration, get in touch with our experts today.
Contact Our Accidental Damage Specialists
If you need further information on accidental damage restoration, get in touch with our experts today.
Head Office
Cornerstone Management Services Ltd
24 Picton House, Hussar Court
Westside View
Waterlooville
Hants
PO7 7SQ
Midlands Office
Call Us
02392 009 270Email Us
enquiries@cornerstone-ltd.co.ukOur Cornerstone Case Studies.
Cornerstone have experience in dealing with a variety of issues across the UK, and are trusted by leading housing associations, loss adjusters and more.

£37,000 Cost Saving for Insurance Company
Scenario: Decorations and furnishings were reported water damaged as a result of ‘secondary flooding’ from the recent flooding. Neighbours advised that water damage to the property was a result of floodwater ingress during the event, even though the property did not sugar any specific ingress. Moisture damage was evident on the ground and first floors.

Multi-Disciplined Approach to Damp Problem
Scenario: A 1970’s detached property has suffered from a damp problem to a localised area of the structure over a number of years. Prior to the appointment of Cornerstone, extensive investigations and been undertaken by a variety of professionals without resolution. Reason for contact: To identify the source of the moisture affecting the structure.
Some Of Our Clients.
We work across a range of industries from Insurance Companies to Housing Associations, and Private Landlords to Local Councils.




















