At Cornerstone, we understand how stressful flood damage in your home is. This is why we are dedicated to ensuring you get your property and life back as soon as possible. We work tirelessly to provide the best care for our clients and give them full peace of mind. We have dedicated claims managers who ensure you receive the best care. Together, we have the skills and knowledge to repair your situation and get your life back on track.
We have years of experience in dealing with flood damage and our experts are apt at the clean-up process. Our team uses state of the art specialist drying equipment and methods to quickly and accurately clear the flood damage. We give our clients the best possible service to ensure they’re satisfied with our work. One of our main focuses is clear communication throughout the cleaning process. We set up an accurate timeline of events, so you are always kept in the loop. You will always be fully informed of what’s happening and why. Our team are always on hand to answer any questions you may have and we focus on making sure you’re comfortable with what’s happening. We aim to get you back to normality as soon as we can.
Floods can be caused by heavy rainfall, burst water drains, rising groundwater levels and overflowing rivers. They can also be caused by more minor incidents like washing machines leaks and burst pipes. No matter how the flood was caused, the damage to your property can be devastating and can lead to structural damage, as well as secondary damage of other systems and areas.
Flood damage can affect homes in different degrees. Once a flood has occurred your property must be assessed by professionals as soon as possible. This way we can ensure no further damage occurs. Flood damage can lead to mould which in turn causes illnesses such as asthma and pneumonia.
Our aim is to get your property back to a pre-incident condition as soon as possible. We give our customers accurate timescales on how long the entire process will take.
We will do everything in our power to limit the disruption to the occupants’ lives and routines.
Our technicians will do everything they can to limit secondary damage to your home. In the case of a flooded property, there is a chance that mould can affect your home and personal effects.
We take appropriate actions to look after your items, we will store unaffected and specially-cleaned items off-site until the structure is ready. We will do everything in our power to minimise the loss of items such as upholstery, artwork and documents etc.
Making sure that the occupants are safe is of paramount importance to us. We will make assessments on the condition of your property and will carry out appropriate actions.
Keeping open lines of communication is key to our restoration process. We have dedicated claims managers that will update our customers at every step of the restoration process. From initial assessments to completion, you will always be in the loop.
When you experience a flood in your home, your first consideration must be safety.
Flood water can seep through walls and cracks and possibly make your electrical system unsafe. You will need to have a qualified electrician check the system as soon as possible. In the worst case scenario, a repair of a ‘temporary electrical supply board’ may be required by the electrical system to allow electrical functionality in the property. This would normally be installed close to the existing consumer unit.
Sewage or drain water may contain harmful contaminants. If someone who lives on the property has a low immune system, consider temporarily moving them to a safe location. If only a small region of the house is damaged, consider closing it off and avoiding the area, reducing the potential for cross-contamination to other areas of the house until the repair work is completed. Cleaning should be completed by experts depending on the level of contamination and the cleanliness should be confirmed with appropriate testing.
Escaping water always takes the path of least resistance and therefore travels to areas that may not be visible immediately. The cause of the leak or flood must be resolved and corrected before any restoration work is undertaken, or risk resulting in lasting damage and mould. Soft furnishings such as carpets and sofas will absorb moisture and remain damp for a significant amount of time. It is therefore vital to remove these products as soon as possible after flooding.
Water damage from clean water is typically caused by burst or leaking pipework or causing flooding if a tap has been left inside the house.
Dysfunctional equipment such as washing machines or dishwasher can cause this classification. It can be triggered by fish tanks in some instances. There will be micro-organisms, contaminants or detergents in grey water.
Can pose a serious health threat and will have severe levels of contaminant that are often found in sewage water and river water.
Classifications can change due to the amount of time that the water has resided in the property.
If you would like more information regarding our Flood Restoration service please get in touch with our expert team today.
Our priority will be to assess your home in line with health & safety requirements and to make sure that the area is safe for you.
We will take a methodical approach and will look to minimize the extent of the water damage to your home. Secondary damage such as mould can be a by-product of water damage and we will take the appropriate actions to stop this from happening.
Our technicians have an extensive range of drying equipment at their disposal and will take the most appropriate and effective methods to dry your property. All our efforts will be on mould preventatives, making your home dry to the levels it was before the incident.
All the decisions we make are based on minimising the impact on you the occupant’s lives. We understand that a home suffering water damage can be stressful and hence is why we are committed to restoring the affected areas as quickly and discreetly as possible.
Each deployment decision will include the materials affected, the living conditions of the insured and business continuity of the commercial outlet. Electrical power will also be considered with remote operations being utilised where required.
All water damage claims that have undergone a drying regime will result in a formal Drying Report being issued that will detail the readings taken to confirm the pre-incident level of dryness has been achieved.
We always learn the affected structure type, what and where is damaged, how it is used on a daily basis and how you can continue your everyday lives. Following this, we then look to implement the above to uphold the desire for a speedy resolution.