Our multi-disciplined approach enables us to perform the duties of a professional service supplier providing competent flood restoration solutions for an array of industry sectors – from Insurance Companies, Loss Adjusters, Brokers and Surveyors to Building Companies, Housing Associations and Local Authorities.
We fully understand how traumatic flooding events can be and the destruction it causes and is why we strive to be transparent in our decision making. This trait ensures all involved in the incident process can understand how Cornerstone will respond to the incident in the most cost-effective and timely manner.
Our decisions are based upon an array of established objectives and include any continued occupancy, business continuity etc.
Unlike a call-centre approach, a dedicated Claim Manager is appointed for every assignment ensuring our seamless process incorporates front-end client or policyholder interaction to confirm loss identification and any consequential health & safety issues. And, during the restorative period, the office based team will undertake pre-agreed channels of communication to ensure the client or policyholder are kept fully informed and that expectations are met.
Our unique surveyor–led system guarantees a uniform approach to affected materials and processes in accordance with Cornerstone Method Statements, reducing restoration timescales and returning quantifiable cost savings for both our clients and customers.
This process is demonstrated via clear and concise reporting standards that convey an overriding understanding of the property, its everyday use, how it has been affected and ultimately the most appropriate restoration methodology.