Our proven claim management process incorporates front-end client or policyholder interaction to confirm loss identification, consequential health & safety issues and the appointment of a dedicated Cornerstone Client Manager.
Throughout the restorative period, our office based team will undertake pre-agreed communicative channels ensuring the client or policyholder are fully informed of progress.
All instructions are assigned to our skilled technical staff who will secure an immediate appointment alongside the appropriate highly trained restoration practitioner. This joint activity secures the defined and agreed processes that will restore the affected property or item to a pre-incident level of dryness or cleanliness.
This Surveyor-led approach guarantees a uniform approach to affected materials and processes in accordance with Cornerstone Method Statements. The unique process delivers consistent and uniform restorative activities that generate reduced restoration timescales and quantifiable costs savings for our clients and customers
Our fact-based reporting data confirming the instructed loss, detailed restorative process and associated charges are submitted within credible time frames dictated by our clients.Cornerstone will, as a consequence of its professional assessment and project management, uphold authorised restorative charges throughout the claim period – a key advantage over other restorative service providers.
Fact-based reports demonstrate our overall assessment of the affected property or item, its history and the incident in detail. Cornerstone will validate Insurance policy cover where advised, and provide recommendations for the most appropriate resolution.
